![]() Please note: You can also appeal a claim by contacting PayPal customer service via their telephone number. After you send us the email, delete it from your inbox. To report a suspicious email or website, forward it to and we’ll investigate it for you. Before sending anything, login to PayPal and check that you received a payment. If PayPal approves your appeal, PayPal will reimburse you for the transaction. The fraudster wants your camera AND your payment but hasn’t actually paid you at all. Depending on the nature of the appeal, you may need to provide a police report, evidence or fill out an affidavit. Click on I Want to Report Unauthorized Activity and follow the prompts to open your dispute. Find the fraudulent transaction and then click Continue. A PayPal representative will contact you at your registered email address to continue the appeal process personally. Here’s how: Log into your PayPal account and visit the Resolution Center. Fill out the form addressing your reason behind the appeal, including information on why you're appealing and what evidence you have that backs up your claims, and submit it.In a dispute, you can exchange messages with the other party in your Resolution Center to try to solve the problem. Select the type of issue you have, including any relevant details, and tap Submit. Here’s a step-by-step guide on how to do so: Log in to your PayPal account. After the case closes in the Resolution Center, you have 10 days to appeal the outcome of the claim. Scroll to the bottom and tap on Report a Problem. If the outcome was decided in the customer’s favor, you may be able to appeal the claim by providing new information. Click the "Appeal" button next to the case you want to appeal. To open a dispute on the app: Go to Recent activity and tap on the transaction you want to report.Click "All Closed Cases" from the "View" drop-down menu.To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. If you believe PayPal has unfairly adjudicated your case, you may have the option to appeal their decision. Communicate with a buyer/seller to try to solve a dispute. Report a billing issue such as duplicate charges or a wrong amount charged. PayPal decides each case based on the information provided within their Resolution Center by both the buyer and seller. The Resolution Center is a part of your PayPal account where you can: Report a problem if a product or service wasn’t delivered, or wasn’t as described.
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